Cancellation & Refund Guidelines

1. Contest Cancellation by Users

Before Contest Starts:

• You can cancel your participation in a contest before it begins by following the cancellation procedure on the contest details page.
• Upon successful cancellation, the entry fee paid will be refunded to your King Fantasy Cricket account balance.

After Contest Starts:

• Once a contest has started, no cancellations are allowed. Entry fees are non-refundable, as contests depend on real-life player performances.

2. Contest Cancellation by King Fantasy Cricket

• Insufficient Participants: If a contest fails to meet the minimum number of participants, King Fantasy Cricket may cancel the contest. In this case, entry fees will be refunded to the participants' account balances.
• Technical Difficulties: In the event of server disruptions, technical issues, or other unforeseen circumstances preventing a fair contest, we may cancel the contest. Refunds will be processed for all affected participants, and they will be notified accordingly.
• Violation of Platform Rules: If a contest is canceled due to breaches of our Fair Play Policy or other rules, refunds may not be issued to the participants involved in the violation.

3. Refund Policy

When Refunds Are Issued:

• Cancellation of a contest by King Fantasy Cricket.
• User cancellation before a contest begins.
• Errors related to payment or billing issues.

Refund Method:

• Refunds will be credited to your King Fantasy Cricket account balance, which can be used for future contest entries or withdrawn according to our withdrawal guidelines.

Non-Refundable Scenarios:

• Disqualification of a user due to rule violations.
• Losses incurred from gameplay based on real-life player performance.
• Requests for refunds made after a contest has begun or concluded.

4. Account Balance Withdrawals

• Withdrawal Requests: Users may request to withdraw their account balance at any time, subject to the minimum withdrawal amount. Withdrawals will be processed to the linked payment method.
• Processing Time: Withdrawals are typically processed within 3-5 business days, though this may vary depending on your payment provider.
• Withdrawal Fees: A small processing fee may apply for withdrawals. Any applicable fees will be shown during the withdrawal process.

5. How to Request a Refund or Cancellation

• Contact Support: To request a refund or cancel your contest entry, contact our support team at [email protected]. Provide your account details, contest information, and the reason for your request.
• Review and Response: Our support team will review your request and respond within 24-48 hours. Additional details may be required to complete the cancellation or refund process.

6. Policy Updates

King Fantasy Cricket reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on this page, and users are encouraged to check the policy periodically. Continued use of the platform after such updates signifies your acceptance of the revised terms.

7. Contact Us

If you have any questions or concerns regarding this policy, please contact us at [email protected].